Shipping Policy

At Shiv Shakti Enterprise, we are committed to ensuring your orders are delivered safely, promptly, and efficiently. This Shipping Policy outlines how we handle the shipping and delivery of electronic products and AV solutions across the regions we serve.

1. Serviceable Locations

We currently offer shipping and delivery services in the following Indian states:
West Bengal, Assam, Odisha, Jharkhand, Bihar, and Chhattisgarh.
For bulk or institutional orders outside these regions, please contact us directly.

2. Shipping Methods

We partner with reliable logistics providers and courier services to ensure secure and timely delivery. Based on your location and order type, we may offer:

Standard Delivery (3–10 business days)
Express Delivery (on request and subject to availability)
In-person delivery/installation for large AV or commercial setups

3. Shipping Charges

Shipping costs vary based on order size, weight, and delivery location.

Orders above ₹[Insert Value] may qualify for free shipping (terms apply)
Shipping charges (if any) will be displayed during checkout or quoted during consultation for bulk orders

4. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation. Custom solutions or large equipment may require extra handling time. You will be notified of any delays or availability issues.

5. Order Tracking

Once your order is dispatched, a tracking ID and courier details will be shared via email or SMS. For custom AV installations, tracking updates will be coordinated by our team directly.

6. Delivery Timeframe

Metro/Urban areas: 3–5 business days
Rural or remote areas: 5–10 business days
Delays may occur due to holidays, natural events, or courier disruptions, but we will keep you informed throughout.

7. Installation Services

For AV products or equipment requiring setup, we offer on-site installation services by qualified technicians (based on serviceable pin codes). Charges may apply and will be discussed in advance.

8. Damaged or Missing Items

Please inspect your package upon delivery. If you notice any damage, missing items, or tampering:

Inform the delivery agent immediately
Contact us within 48 hours with photos and order details
We will initiate an investigation and, if valid, arrange a replacement or solution at the earliest.

9. Contact Us

For questions about shipping or delivery:
📧 Email: mail.shibshaktienterprise@gmail.com